Terms and Conditions

The following Terms & Conditions apply to the use of this website.

1. Effective Date

This Agreement was last updated on April 11th 2017 

2. Acceptance of Terms

The use of this website, www.rocketexpress.co.nz and www.rocketprint.co.nz and the site related services will constitute a legally binding agreement between you and the site’s owner. Soar Printing LTD . It is your responsibility to carefully read the Terms and Conditions before using this website. If you do not agree with any part of the Terms and Conditions, you must not access or use this website or any of the information held within the website.

3. Changes in Terms & Conditions

We reserve the right to modify, change or update this Agreement anytime and for any reason without notice.

RocketExPrinter also has the right at any time to change the website, its content, the information held within, the products and the prices of the products that feature on the website without notice.

4. Definitions

“Seller” refers to Rocket Express and Rocket Print r

“Buyer” refers to anyone buying the services and/or products offered on this website.

“Goods” refer to any service and/or products offered on this website.

5. Orders and Specifications

All Goods are offered for sale subject to availability and subject to the Seller’s acceptance of the order.

The Seller reserves the right to reject any order without reasons for doing so.

No order is deemed accepted by the Seller until the order is confirmed through payment and accepted by the Seller.

The Seller at all times will endeavour to display and describe all information on this website as accurately as possible, but will not be held responsible for any unintentional inaccuracies in information, product specification and price that is displayed on this website unless responsibility is accepted by the Seller.

6. Price, Payment and Currencies

All prices displayed on the website are exclusive of GST and a GST of 15% will be added on to the final value of the Buyer’s order during the check out process.

Payment for purchase of Goods on this website must be made through the payment options chosen by the Seller, at the time of order placement. Payment in full will be taken at this time.

Payment of any kind for Goods available on this website will be made in New Zealand currency.

The Buyer undertakes that all contact and payment details provided to the Seller for the purpose of purchase will be correct and that the Seller reserves the right to obtain validation of the Seller’s credit card, debit card or PayPal details before accepting the order.

7. Delivery

The Seller reserves the right to choose a suitable method of delivery to the address supplied by the Buyer.

The Seller will endeavour to process the order and have available the Goods purchased by the Buyer within the time period stated for each item. Any number of days quoted for delivery of the Goods are indications only and the Seller will not be held responsible for any loss or expenses that are borne by the buyer due to delay in delivery.

The Buyer will have to sign the required proof of delivery when asked by the courier provider on receipt of the Goods purchased from the Seller. The signature will constitute conclusive evidence against the Buyer of receipt of the quantity of Goods indicated.

Once received, the Goods purchased cannot be returned to the Seller except under the conditions stated in Condition 8 below.

8. Returns, Refunds and Cancellation

The Buyer shall have the right to cancel any order for Goods only in the following circumstances:

(i) if the Seller has failed to deliver the Goods ordered within 28 days after the initial date of approved order (Excludes any delays caused by buyer).

(ii) in the case of faulty or damaged Goods found at the earliest opportunity. The Buyer shall be deemed to have inspected the Goods on delivery of the Goods and no longer than 7 days after receipt.

In the case of non-delivery within 28 days, the Seller shall be responsible for all sums paid in respect of the delivery and re-delivery charges of the Goods in question.

Except in respect of faulty or damaged Goods, nothing in these Terms and Conditions will give the Buyer rights of cancellation in regard to the Goods which by nature have been personalised to the Buyer’s specifications.

In the case of faulty or damaged Goods, the Seller must return the Goods in question, unused and in their original packaging, to the Seller. The Seller will either replace the Goods in question or offer a credit refund to be used on the website. The Seller has sole discretion in choosing the method of compensation.

9. Limitation of Liability

The Seller will not be liable in any way for loss, damage, costs or expenses arising directly or indirectly from any failure of delay in performing any obligation under this contract.

The Seller will not be liable in any way from direct or indirect damages for any use of Rocketexpress or Rocketprint.co.nz websites.

10. Intellectual Property

This website is owned by the Seller. The Seller owns the copyright with respect to all content on this website. All rights to content, services, and server information are reserved.

11. Rights to Artwork

Through the use of the website, the Buyer acknowledges that the Seller is a service provider. The Seller assumes that the Buyer has the rights to the artwork which is provided to the Seller and in no circumstances will the Seller be responsible for any copyright infringements borne by the Buyer.

12. User Suspension and/or Termination

The Seller, in its sole discretion, reserves the right to suspend or terminate the Buyer’s user registration for violating the Seller’s policies.

13. Removal/Rejection of Material

The Seller reserves the right at any time with or without the Buyer’s prior consent to discard from this website all personal information, data and artwork and all other materials of the Buyer and to prevent the Buyer from gaining access to any such data on this website.

The Seller has the right to reject any materials which is considered to be obscene, in bad taste or inappropriate.

14. Data Protection

The Seller collects personally identifiable information from the Buyer for the use of this website.

The collected data is used to check credit card details, to pay the Buyer’s account and to communicate with the Buyer.

The Seller is committed to protecting the Buyer’s personal information and in no circumstances will the Buyer’s information be passed on to third parties without consent except for legal reasons.

The Buyer reserves the right to edit or cancel his/her account without notice.

Our Privacy Policy

Information collected  

Information is collected from you when you register on Rocket Express, Rocket Print or place an order, or subscribe to a newsletter

When ordering or registering on Rocket Express, Rocket Print you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. 

Your information protection  

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website

Your Consent 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. 

This policy was last modified on 11/04/2017

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 



09 302 9100 

100 New North Road

Eden Terrace